FAQ's - How Can We Help You Today

ORDERS

  • Whilst broWsing our website, add as many items as you wish to your shopping cart.
  • Once you want to proceed with the order. Do so by going to the cart and clicking "checkout".
  • Follow the instructions by providing us with delivery information and select your preferred payment method.
  • Finalize your purchase, and you will receive an order confirmation via email.

Kindly note our team works hard to get your order packed and ready to be shipped...

  • If you would like to cancel/amend your order before delivery please call us (066 215 2315), as soon as possible.
  • Once your order has been dispatched, and it has been handed over to our courier partner we will only be able to initiate a cancellation/update/amendmentas well as a refund, once the Item/s are back at our fulfillment warehouse.

If your order has however, not yet been fulfilled, please contact us at info@justdenim.co.za with your order number and details on the change.

Hey...would you be so kind and leave us a review?

  • Just find your product on our site, scroll down and you will see an option to leave your review!
  • P.S. Leave a photo review and get an instant 10% off code emailed directly to you. #JustDenim #Smallbusiness #Supportlocalbusiness #Localislekker
  • Tracking numbers are automatically sent via email, as soon as your order is packed! 
  • Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order.
  • If the order was packaged on the weekend, it will be updated the next available business day!

Hey...would you be so kind and leave us a review?

  • Just find your product on our site, scroll down and you will see an option to leave your review!
  • P.S. Leave a photo review and get an instant 10% off code emailed directly to you. #JustDenim #Smallbusiness #Supportlocalbusiness #Localislekker

SHIPPING

  • Local orders R950 and more qualify for FREE SHIPPING
  • Local orders under R949 and less are charged a flat rate of R105
  • International shipping has a standard shipping of R950 - weight based
  • International orders shipping outside of South Africa, may be subject to additional customs, duties and taxes
  • These charges are for the customers account

Hey...would you be so kind and leave us a review?

  • Just find your product on our site, scroll down and you will see an option to leave your review!
  • P.S. Leave a photo review and get an instant 10% off code emailed directly to you. #JustDenim #Smallbusiness #Supportlocalbusiness #Localislekker
  • We ship both locally and internationally.
  • Shipping time may vary depending your location.
  • Locals orders, onced processed, are shipped within 3 - 7 business days
  • International orders, onced processed, are shipped within 8 - 21 business days

Hey...would you be so kind and leave us a review?

  • Just find your product on our site, scroll down and you will see an option to leave your review!
  • P.S. Leave a photo review and get an instant 10% off code emailed directly to you. #JustDenim #Smallbusiness #Supportlocalbusiness #Localislekker

RETURNS & EXCHANGES

Local:

  • Your 100% satisfaction is important for us. We offer a 14-day Exchange Policy.

International:

  • Unfortunately, we are unable to accept any international requests for returns, but should you have a querie, know that we are very happy to assist where we can. Feel free to contact our support team via: info@justdenim.co.za

Hey...would you be so kind and leave us a review?

  • Just find your product on our site, scroll down and you will see an option to leave your review!
  • P.S. Leave a photo review and get an instant 10% off code emailed directly to you. #JustDenim #Smallbusiness #Supportlocalbusiness #Localislekker